Account FAQ
Frequently asked questions about account settings, affiliations, identities, CLAs, transactions, and billing in LFX Self Serve.
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What is the difference between Account and Profile?
Profile is your personal identity — your name, photo, About Me, primary email, and location, edited in the Edit Profile drawer. Account covers everything else tied to your Linux Foundation account: work history and affiliations, connected identities, individual enrollment, CLAs, transactions, and settings (email, password, and developer API token). Both live under the Profile & Account hub.
How do I change my email address?
Email addresses are managed in the Settings tab (/profile/settings). Go to Settings > Email Settings > Add New Email Address. A 6-digit verification code is sent to the new address to confirm it. To choose which verified address is primary, use the Edit Profile drawer.
How do I change my password?
Go to the Settings tab (/profile/settings) > Password > Change Password. Fill in Current Password, New Password, and Confirm New Password, then select Change Password. Use Send Reset Link if you have forgotten your current password.
Where are developer settings (API token)?
Developer settings are in the Settings tab (/profile/settings) > Developer Settings. Use the Show button to reveal your Personal Access Token and the Copy button to copy it.
Are my settings shared across devices?
Account settings (email, password, API token) are tied to your LFX account and apply across all devices.
Does LFX Self Serve have notification preferences?
LFX Self Serve does not currently include a notification preferences section. Email and password settings are managed in the Settings tab (/profile/settings).
What are affiliations?
Affiliations are the Linux Foundation projects and companies you are associated with. They appear on your profile and may affect your persona and the lenses available to you. Go to Profile & Account and select the Work history & Affiliations tab (/profile/attributions) to view and manage them.
Where do I find My CLAs?
Go to Profile & Account and open the My CLAs tab (/profile/clas). For full detail, see My CLAs.
What is the difference between an ICLA and an ECLA?
An ICLA (Individual CLA) is an agreement you signed as yourself — you can download its PDF from My CLAs when available. An ECLA (Employee CLA) means you are covered under your employer's CCLA (Corporate CLA) via the company's Approved List; My CLAs lists it with the company name and no individual PDF. See My CLAs.
Why don't my signed CLAs show up on My CLAs?
My CLAs matches agreements to your LF username, verified emails, and linked GitHub accounts. If those values do not match the identity you used when signing (for example a work email or GitHub account that is not linked to this LFX profile), the CLA will not appear. Open Identities, link the Email or GitHub accounts you used when signing, then return to My CLAs. More detail: Why don't my signed CLAs show up?.
Can I sign a CLA from the My CLAs tab?
No. My CLAs is read-only and only shows agreements already on file. Signing happens outside this tab, and the signing process may evolve. See My CLAs and the EasyCLA documentation for current guidance.
What purchases appear in my transaction history?
Your transaction history includes all purchases made through the LFX platform under your account, such as training course enrollments, certification exams, and event registrations. See Transactions.
Can I download a receipt or invoice?
Receipt availability varies by transaction type. Open the Transactions tab (/profile/transactions), select a transaction, and use the available options in its detail view.
Why is a purchase missing from my transaction history?
Recent purchases may take up to 48 hours to appear in LFX Self Serve. If a purchase is still missing after 48 hours, contact LFX support with your order confirmation.
Can I request a refund through LFX Self Serve?
To request a refund, contact LFX support with your order confirmation.
Who can see my transactions?
You can only see your own transactions. Other users and project administrators cannot access your billing history.
I was charged incorrectly. Who do I contact?
Contact LFX support through the Help Center. Include the transaction date, amount, and item name so the support team can investigate.
Who do I contact if a setting isn't working?
Contact LFX support through the Help Center. Describe the setting you changed and the behavior you expected.