Get Help with Training and Certifications
Where to get help with Linux Foundation training, certification exams, vouchers, refunds, and invoices, and which questions LFX support handles.
Last updated
LFX Self Serve shows your Linux Foundation training and certification purchases, enrollments, and certifications in read-only view. The purchases and programs themselves are managed by the LF Education team, and they handle questions about them. On the Rewards tab you can also claim Tux Rewards incentives and redeem coupons — see Training Rewards and Coupons.
Contact the LF Education team
- Check the LF Education FAQ at training.linuxfoundation.org/about/faqs.
- If the FAQ doesn't answer your question, contact the LF Education support team through their support portal at trainingsupport.linuxfoundation.org.
Include your order ID when your question is about a purchase. You can find it on the Transactions tab (/profile/transactions).
Questions the LF Education team handles
Contact the LF Education support team for any of these:
- Certification exams — scheduling or rescheduling an exam, exam check-in or proctoring problems, a remote session that disconnected, and how many attempts or retakes you have left.
- Exam vouchers — whether a voucher is still valid, when it expires, extending a voucher, and vouchers bought in a bundle or received through a program or partner.
- Refunds, invoices, and receipts — for training courses, certification exams, bundles, and subscriptions, including a charge you don't recognize.
- Payment at checkout — payment methods accepted on the Linux Foundation training checkout.
- Certifications — renewals, expiry dates, and corrections to a certificate.
- LF Education programs and subscriptions — for example THRIVE, CARE, and Kubestronaut benefits.
- Credly badges — a badge for a Linux Foundation certification that Credly hasn't issued, or that shows the wrong details. If the badge is in Credly but doesn't appear on the LFX Badges page, see the Badges FAQ.
LFX Self Serve doesn't show exam rules, attempt counts, or voucher terms. Ask the LF Education team about them rather than relying on what LFX Self Serve displays.
Questions LFX support handles
LFX support can help with these training-related questions:
- Tux Rewards — reward points that haven't appeared, claiming an incentive, and redeeming or copying a Tux Rewards coupon on the Rewards tab. See Training Rewards and Coupons.
- Missing data in LFX Self Serve — a training or certification purchase that still isn't on the Transactions tab after 48 hours, or an enrollment that still isn't on the Training & Certifications page after 24 hours.
Related
- Trainings FAQ — common questions about training in LFX Self Serve
- Training Rewards and Coupons — Tux Rewards points, incentives, and coupons
- Transactions — your training and certification purchases